Ethos
What is Ethos, and who are these guitars built for?
Ethos is built for modern heavy players, low tunings, tight rhythm work, and fast lead playing. The focus is precision, stability, and feel.
Does the BFG line come with a case?
Yes. Both the BFG 7 and BFG 8 include a high-quality Ethos-branded padded gig bag.
Where are your guitars made?
Our import models are developed in collaboration with our manufacturing partner in Indonesia. We then have these guitars shipped and brought into our Montreal location, where we perform a secondary phase of quality control.
What models do you make right now?
The core lineup is the BFG series in 7- and 8-string.
How do I choose between the BFG-7 and BFG-8?
Choose based on the music you play and what you’re comfortable on:
- Need the full 8-string range? Go BFG-8.
- Want extended range without the extra string? Go BFG-7.
What’s the deal with that asymmetrical neck? What makes it unique?
While most 7 and 8 string neck profiles are derivatives of their 6 string predecessors, we designed our necks with 7-8 string playing styles from day one. We added a bit more bulk near the high strings to add a bit more comfort when you extend your reach for the lowest strings, and we also added in a progressively flatter profile as you get to the higher frets, to give you more of a neutral playing field as you jump or sweep from string to string
Are Ethos guitars designed for modern low tunings?
Yes, they’re built around modern heavy playing where clarity and intonation matter under aggressive picking.
Where can I find the exact specs for each model?
Each product page includes the full spec sheet (scale length, pickups, bridge, neck profile, etc.).
Are these guitars built for real-world reliability (rehearsals, travel, touring)?
Yes, the goal is consistent performance and stability for players who put serious hours on their gear. For example, we use Richlite fretboard material to ensure your frets stay stable in different environments. We also use carbon fibre rods within the neck to significantly reduce any neck movement due to environmental changes. For longevity, we use stainless steel frets instead of nickel-silver, to keep wear to an absolute minimum.
Do you offer a warranty?
Our instruments include a 1 year limited warranty for the original purchaser, covering manufacturing defects, including electronics and hardware. Please contact us directly for any warranty requests so we can coordinate the process. Warranty claims will be repaired or replaced at our discretion. The customer is responsible for shipping the instrument to Ethos Guitars. Once the repair or replacement has been confirmed, we will return the instrument to you. Guitars are not covered under the following circumstances:
- Modified or customized after shipment from Ethos.
- Any damage caused by misuse, accident, or neglect.
- Normal wear and tear of frets, parts, etc.
- Any damage caused by extreme temperature or humidity changes.
What’s the best way to contact Ethos with a question about a order?
If you would like to reach out to us directly, please use the form on the contact page of our website.
Shipping
Please select the correct shipping destination for your address. If a Local Pickup option is selected for an order requiring domestic or international shipping, your order will be placed on an automatic hold until the correct shipping balance is paid via a separate invoice.
Unless otherwise noted, import duties, taxes, brokerage fees, customs charges, and any other fees assessed upon import are not included in the purchase or shipping price and are the responsibility of the customer. These charges may be collected by the courier or local customs authority before delivery.
Shipping in Canada
Most Canadian addresses qualify for our standard Canada shipping rate. Remote, northern, or limited-service areas may require an additional shipping quote before shipment.
Local Pickup
Montreal Local Pickup: This option is only for in-person pickup at our Montreal warehouse. If this option is selected for an order that requires domestic or international shipping, the order will be placed on hold until the correct shipping balance is paid.
Do you ship internationally?
Yes. We are currently expanding our list of available shipping destinations. If your country does not appear at checkout, please contact us and we will look into adding it.
Customers outside Canada are responsible for any applicable VAT, taxes, duties, import fees, or customs charges required by their country, except when a duty-paid shipping option is selected.
Customers in the United States will have two shipping options:
Duty Unpaid: Any applicable duties, taxes, or import fees must be paid by the customer before delivery.
Duty Paid: Applicable duties, taxes, and import fees are collected at checkout, with no additional payment required upon delivery.
If you have any questions about shipping, please do not hesitate to reach out to us directly using the form on the contact page.
Will I get tracking when my order ships?
Yes, tracking is provided once your order ships.
How long will shipping take?
Delivery time depends on your location and the shipping service selected at checkout.
Can I change or cancel my order after checkout?
If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to help.
What payment methods do you accept?
Available payment methods are shown at checkout.
What’s included with my purchase?
What’s included (case/gig bag, tools, etc.) is listed on the product page.
What’s your returns/exchanges policy?
We offer a 48 hour return window from the time the instrument is received. Please contact us directly to arrange a return. The customer is responsible for all shipping charges and processing fees. All returns must be in new condition and include the original packaging.
Returns that show signs of use, including scratches, dents, or other damage, may be subject to a 15% restocking fee. Excessively damaged items may be refused at our discretion, and the customer will be responsible for any shipping costs required to return the instrument back to them.
Refunds will be processed within 5-7 business days after the returned item has been received.
I have a question that isn’t covered here, what should I include when I contact you?
Include your model, your question, and your order number (if applicable). If it’s a technical issue, send clear photos/video.
Refunds will be processed within 5-7 business days after the returned item has been received.